Support desk
Got a question about your request, arrival timing, or what to prepare for? Send it our way—we’ll answer like a real team.
Email
Use your request message to share timing concerns. We’ll reply with clear next steps.
Typical reply 48 hours
Before you book
If you’re coordinating transportation, ask us what to consider so you can arrive without stress.
Helpful timing notes
Group questions
Travelers count, accessibility notes, and special requests—send details in your message.
Better with details
Prefer to ask first? That’s totally fine—reach out here, then submit when you’re ready.
Quick answers
Here are common questions we can help with right away.
Your preferred date, number of travelers, and any timing concerns (especially transportation). If accessibility is a factor, add brief notes so we can guide you accurately.
Yes. Tell us where you’re coming from and your target arrival window. We’ll share practical check-in guidance based on the activity rules.
Requests are reviewed for availability, then we respond with the details that help you decide with confidence.
Mention your flexibility in the message. We can help you choose the most workable option for timing and group size.
Want to send a request instead?
You can submit on the home page—your message and preferences travel with your request so we can respond faster.